Sık Sorulan Sorular

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Sipariş İşlemleri

SİPARİŞİMİN DURUMU HAKKINDA NASIL BİLGİ ALABİLİRİM?

Siparişlerinizin durumunu "Hesabım" menüsündeki "Siparişlerim" sayfasında bulabilirsiniz.

FATURANIN, SİPARİŞ ETTİĞİM ÜRÜNLERLE FARKLI BİR ADRESE GELMESİNİ İSTİYORUM. NE YAPMALIYIM ?

Siparişinizi oluştururken "Adreslerim" bölümünde "Teslimat Adresi" ve "Fatura Adresi" ni farklı bir şekilde seçebilirsiniz. Böylece ürünleriniz ve faturanız farklı adreslere gönderilir.

SATIN ALMAK İSTEDİĞİM ÜRÜN VEYA ARADIĞIM ÜRÜN STOKLARDA YOK. NE YAPMALIYIM?

Lütfen özel siparişleriniz ve stoğu tükenen ürenler için bizimle iletişime geçiniz.

İade İşlemleri

ALDIĞIM ÜRÜNÜ İADE ETMEK İSTİYORUM. NE YAPMALIYIM?

Bir kaplama hatası veya üretim hatası olması durumunda, ürünü fatura tarihinden itibaren 7 gün içinde herhangi bir gerekçe göstermeksizin ve ceza gerektirmeden iade edebilirsiniz. Bunun için isteğinizi Siparişlerim sayfasından "Ürün İade" ye tıklayarak iletebilirsiniz. Ekibimiz size en kısa sürede yardımcı olacaktır. Üyelik Sözleşmesi sayfamızdan iade ve cayma hakkı ile ilgili yasal ve ayrıntılı bilgilerimize ulaşabilirsiniz.

PAKET HASAR GÖRDÜ. NE YAPMALIYIM?

Gelen paketleri kontrol etmenizi ve almanızı öneririz. Paket hasarlıysa, bunu kargo yetkilisine kaydetmelisiniz. Aldığınız paket hasar görmeli ve dakikalar içinde hasarın ne olduğunu belirterek hem alıcı hem de kargo görevlisi tarafından imzalanmalıdır. Raporu info@siteniz.com adresine gönderebilir ya da destek hattımıza ulaşabilirsiniz. Ekibimiz sizinle hemen iletişime geçerek sorunu çözecektir.

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